| clinic |
Proxies\__CG__\App\Entity\Clinic\Clinic {#4590
+__isInitialized__: true
-id: 3
-name: "Beautify Clinic"
-sub_domain: "testclinic"
-organisation_id: 3
-smscredit: 88
#booking_btn_name: "Book Appointment"
#booking_btn_clr: "#ffffff"
#booking_btn_bg_clr: "#0f0f0f"
#inner_color: "#f2f2f2"
#outer_color: "#ffffff"
#background_img: "https://consentz-london.s3.eu-west-2.amazonaws.com/test-server/banners/eb7d8fdfd1706be1ed02aadc1c142fe51746075575.png"
#profile_img: "https://consentz-london.s3.eu-west-2.amazonaws.com/test-server/users/clinicUsers/157ca4027524032c46489bbc40cbcbc31746075488.png"
#meeting_price: "10"
#meeting_price_type: "0"
#show_in_public_profile: false
-patientRefPrefix: "XNT"
-email: "contact@beautify.com"
-verifiedEmail: true
-webSite: "www.consentz.com"
-phone: "01932 481 081"
-contactName: "Michael"
-description: null
-widget_settings: "{"enabled":"1","timeRequiredForBooking":"3600","takePaymentForNewPatients":"1","takePaymentForExistingPatients":"1","type":"Deposit","terms":" <p><br><\/p>","widget_btn_bg_clr":"#000000","widget_btn_clr":"#ffffff","widget_type":"link","widget_btn_text":"Book Appointment"}"
-sms_number: "447446198443"
-sms_status: 0
-timezone: "UTC"
-logo: App\Entity\Media\Media {#6923 …}
-background: null
-templates: Doctrine\ORM\PersistentCollection {#5060 …}
-events: Doctrine\ORM\PersistentCollection {#5062 …}
-appointmentLeads: Doctrine\ORM\PersistentCollection {#5123 …}
-reminderTasks: Doctrine\ORM\PersistentCollection {#5164 …}
-equipments: Doctrine\ORM\PersistentCollection {#5216 …}
-reminders: Doctrine\ORM\PersistentCollection {#5258 …}
-reminderHeader: "A reminder for your next appointment:"
-reminderFooter: "Please contact us (STAGING TEST) from tessting server."
-remindersRecalls: Doctrine\ORM\PersistentCollection {#5300 …}
-reminderRecallText: "It's been a while - why not give us a call?"
-appointments: Doctrine\ORM\PersistentCollection {#5269 …}
-licenses: Doctrine\ORM\PersistentCollection {#5347 …}
-webhookEvents: Doctrine\ORM\PersistentCollection {#5381 …}
-rooms: Doctrine\ORM\PersistentCollection {#5434 …}
-treatments: Doctrine\ORM\PersistentCollection {#5394 …}
-treatmentGroups: Doctrine\ORM\PersistentCollection {#5502 …}
-pricesList: Doctrine\ORM\PersistentCollection {#5637 …}
-products: Doctrine\ORM\PersistentCollection {#5818 …}
-marketings: Doctrine\ORM\PersistentCollection {#5894 …}
-formFiles: Doctrine\ORM\PersistentCollection {#5971 …}
-invoices: Doctrine\ORM\PersistentCollection {#5912 …}
-googleToken: [
"access_token" => "ya29.Gl3mBktiup04hvHQ4gGcBWF4jV0qNVFWcO-rMlx8PcUqde9OZ669vWe3hTsrdROO5zz1rVX9M5ZN6CMPfrBDkzYgFIyiMna57c0aWLDQwsx3B5IH0-jnz_R8J06vHxo"
"expires_in" => 3600
"scope" => "https://www.googleapis.com/auth/userinfo.email https://www.googleapis.com/auth/calendar https://www.googleapis.com/auth/userinfo.profile"
"token_type" => "Bearer"
"id_token" => "eyJhbGciOiJSUzI1NiIsImtpZCI6IjZmNjc4MWJhNzExOTlhNjU4ZTc2MGFhNWFhOTNlNWZjM2RjNzUyYjUiLCJ0eXAiOiJKV1QifQ.eyJpc3MiOiJodHRwczovL2FjY291bnRzLmdvb2dsZS5jb20iLCJhenAiOiIzMjk4NzIxNzkwMTItN3I1dDBub2xmajl2cms1cmkza284NHUyajlhOTg4YTUuYXBwcy5nb29nbGV1c2VyY29udGVudC5jb20iLCJhdWQiOiIzMjk4NzIxNzkwMTItN3I1dDBub2xmajl2cms1cmkza284NHUyajlhOTg4YTUuYXBwcy5nb29nbGV1c2VyY29udGVudC5jb20iLCJzdWIiOiIxMDQzNTQ2OTk4OTczNDgyNTc5OTEiLCJoZCI6ImNvbnNlbnR6LmNvbSIsImVtYWlsIjoiY29udGFjdEBjb25zZW50ei5jb20iLCJlbWFpbF92ZXJpZmllZCI6dHJ1ZSwiYXRfaGFzaCI6Im4xeE8td01xZjUyRktpalc3LVZwd3ciLCJpYXQiOjE1NTQ4OTU1NTgsImV4cCI6MTU1NDg5OTE1OH0.dH_fT5ngiyGSPrKvX0ALoIc_KAP26iFHNQGjG3Z1FK5eWR--pHJuvEq_-gmMjhHhMDH0b8NWKgqdF_H1ISsurXZBoYsf7x1KuZNrl-9NBqxkHU3CRKbHcvPL49GTKfyhQ-YVdgMjRSodrsnavjTLSmFIopcqmIvm5m3iepbUGNsaO00i2l9mdk_2dprzQbV8jfiLAVyRfxWv3rm4VsnBF02fcgTHxYLjgo0xfdvHmqqeF_ythSPkylcOg3oc76sSZ5V6xgkNBLsQSc_Bz_ELgvM99ND0-CWq9ii8rxZ-Ey2hl6qy0KJDVWUt6a0KGakVfrHjYvJ2vUUZ_j_biJb5VQ"
"created" => 1554895558
"refresh_token" => "1/ol8gex8N0Tq1kdJ4BxSnWPOWAKSdumoNm18c8avczzM"
"old_refresh_token" => "1/ol8gex8N0Tq1kdJ4BxSnWPOWAKSdumoNm18c8avczzM"
]
-googleId: "104354699897348257991"
-gocardlessCustomer: App\Entity\Clinic\GocardlessCustomer {#6926 …}
-twilio: App\Entity\Clinic\Twilio {#6929 …}
-smsSettings: Doctrine\ORM\PersistentCollection {#6031 …}
-documentCategory: Doctrine\ORM\PersistentCollection {#6072 …}
-blockerReasons: Doctrine\ORM\PersistentCollection {#6107 …}
-discountReasons: Doctrine\ORM\PersistentCollection {#6156 …}
-topicArn: "arn:aws:sns:eu-west-1:466744329731:Topic-for-clinic-Demo-Clinic-Account-1494831795"
-pmPIN: "1234"
-autoEmailReplyAddress: null
-pmPatientMessage: "Please take a few minutes to look through and update your details, answer any pre treatment questionnaires and learn about the treatments on offer at our clinic"
-pmClinicIntro: "Welcome to Lines and Wrinkles Wonder Clinic Extraordinaire - A multi award winning clinic in the heart of England"
-autoRenewSubscription: null
-subscriptionExpiry: null
-emailReminder: null
-emailNew: null
-smsNew: null
-smsReminder: null
-whenAnsweredHideWhereDidYouHearAboutUs: null
-patients: Doctrine\ORM\PersistentCollection {#6118 …}
-clinicUsers: Doctrine\ORM\PersistentCollection {#6158 …}
-organisation: Proxies\__CG__\App\Entity\Organisation\Organisation {#4256 …}
-waitings: Doctrine\ORM\PersistentCollection {#6212 …}
-leadCaptures: Doctrine\ORM\PersistentCollection {#6119 …}
-questionaires: Doctrine\ORM\PersistentCollection {#6296 …}
-goodsReceiveds: Doctrine\ORM\PersistentCollection {#6375 …}
-calendarStartDay: DateTime @32400 {#5047
date: 1970-01-01 09:00:00.0 UTC (+00:00)
}
-calendarEndDay: DateTime @72000 {#5048
date: 1970-01-01 20:00:00.0 UTC (+00:00)
}
-appointmentDefaultTime: "60"
-appointmentSlotDuration: "30"
-appointmentDefaultView: "Practitioner"
-privateModeCalendar: true
-clinicRepresentative: "Dax Giornandi"
-dataProtectionOfficer: "Dax Giornandi"
-companyRegistrationNumber: null
-emailToWithdraw: "dax@consentz.com"
-periodStoredData: 7
-surveyEmailText: """
Before attending your next appointment, We require you to complete your medical questionnaire 48 hours prior to your appointment. If we do not receive both these documents back 48 hours before your appointment it will be automatically cancelled.\r\n
\r\n
Should you require any assistance, please contact us on 0000000000
"""
-postAptFormEmailText: "This is additional extra text - please do not replybecause there is notone to answer your call"
-exportInProgress: false
-archives: Doctrine\ORM\PersistentCollection {#6442 …}
-vatNumber: "111222333444"
-enabledVat: true
-tempVatRate: null
-onlineBookingSettings: App\Entity\Clinic\OnlineBooking\Settings {#6932 …}
-chronoscanSettings: null
-onlineBookingWidget: App\Entity\Clinic\OnlineBooking\Widget {#6935 …}
-stripeRefreshToken: "rt_QBMAWheQW1CUe4bZrdYRqPH1cvivZAFsYc99Khl2exdMF7Xm"
-stripePublishableKey: "pk_test_516MrEPKtPVHu92Nidxz822TRHYT00qKG8LJsfAi85JaCx4Qx40mCFNFd8x21HHDFbyxmuCWzJh61S0ZaTJ0bX7qM00HS8cYqzv"
-stripeAccountId: "acct_16MrEPKtPVHu92Ni"
-onlineBookingEmailSettings: App\Entity\Clinic\OnlineBooking\EmailSettings {#6939 …}
-allowedPatients: Doctrine\ORM\PersistentCollection {#6390 …}
-sharedAllPatients: true
-checkboxSharedAllPatients: null
-mailChimpConfig: App\Entity\Clinic\MailChimp\MailChimpConfig {#6942 …}
-currency: "£"
-patientInfoToDocumentHeader: false
-tAndC: "<h1>Data Protection Notice</h1><ol><li> Consent<p>1.1 To facilitate your treatment and to evaluate and improve the services we provide, we (as your clinic) wish to collect, hold and process a variety of personal data about you by means of the “Consentz” service, further details of which are set out below. If you consent to us doing so, please click on the “Accept” button below.<p>1.2 This statement provides more information about the types of information we will hold, the types of things we will do with it, who will have access to it and how you can exercise your rights in respect of it.</p></li><li> Details<p>We are your data controller for the purposes of the personal data we will collect. Our details are as follows:</p><p>2.1 Our name, address and registered number (if any):</p><ul><li>[///name///]</li><li>[///address///]</li><li>[///company number///]</li></ul><p>2.2 Our representative (if any):</p><p>[///representative///]</p><p>2.3 Our data protection officer (if any):</p><p>[///data protection officer///]</p></li><li>The processing<p>3.1 Data to be processed:</p><p>The personal data to be processed is as follows:</p><p>Name</p><p>Contact details</p><p>Date of Birth</p><p>Gender</p><p>Act of kin</p><p>Emergency contact</p><p>Contact preferences – email/ SMS/ push notifications</p><p>Method of receiving appointment reminders</p><p>Medical information and records relating to the treatment being undertaken.</p><p>Purpose for which the personal data are intended to be processed:</p><p>The personal data collected from you will be used for the purposes of:</p><ul><li>facilitating, administering, and recording your current, and any future, treatment by us or third party practitioners, including General Practitioners and Consultants;</li><li>to evaluate and improve the services provided by the clinic;</li><li>being provided on an anonymised basis to Consentz to allow it to evaluate and improve its services; and</li><li>providing you with information, from time to time, about the products and service we offer using the contact channels agreed by means of the contact preferences mentioned above.</li><li>In addition, once they are provided, we will also retain (and process) your personal data to the extent necessary to enable us to establish, exercise or defend legal claims.</li></ul><p>3.2 Basis for the processing:</p><p>The processing is being given on the basis of your explicit consent (as given by means of you clicking to “accept” our processing your data on the Consentz service).</p><p>Once collected, we will also retain (and process) your personal data for the purport of establishing, excising or defending claims.</p><p>3.3 Persons with whom we may share you data:</p><p>In general, access to your personal data will be restricted to those who have a need to access it in order to carry out their duties (for example, our medical staff and finance teams).</p><p>We will also share your personal data with the following external third parties in some circumstances:</p><ul><li>medical regulators such as the GMC, and government authorities such as HMRC or the police, if we are required to do so by law or if the regulator or authority requests it and we regard that request as reasonable;</li><li>our insurers, legal advisers or other third parties who need access to it in the context of managing, investigating or defending claims or complaints; and</li><li>Consentz Limited (a company registered in England and Wales under company number 08294329, whose registered office is at 5 Margaret Road, Romford, Essex, RM2 5SH) who provide us with this service by which your personal data are stored and processed.</li></ul><p>3.4 Period for which personal data will be stored:</p><p>[Seven years or such other period as may be stipulated by the clinic.]</p></li><li>Your rights (with effect from 25 May 2018)<p>The law gives you certain rights in respect of the personal data that we hold, which you should be aware of:</p><ol><li>4.1 You have the right to obtain from us, without undue delay, the rectification of any inaccurate personal data concerning you;</li><li>4.2 Taking into account the purposes of the processing, you shall also have the right to have incompleted personal data completed, by means of providing a supplementary statement;</li><li>4.3 You have the right to require us to erase your personal data without undue delay on certain grounds (including where they are no longer necessary for the purpose for which they were collected or where you withdraw your consent and there is no other legal grounds for the processing);</li><li>4.4 You have the right to require us to restrict the processing of your personal data on certain grounds (including where you contest the accuracy of the personal data; the processing is unlawful, but you request a restriction of the processing rather than erasure; or we (as controller) no longer need the data for the purposes of the processing, but you required them to establish, exercise or defend legal claims);</li><li>4.5 You have the right to withdraw your consent at any time (to do so please email us at: [●]). Please note that if you do so, then all personal data (other than that required to be kept to enable us to establish, exercise or defend legal claims) will be immediately deleted;</li><li>4.6 Should you have any complaints or issue with our treatment of your personal data, you may lodge a complaint with the Information Commissioner’s Office (https://ico.org.uk);</li><li>4.7 You have the right to request a copy of any of your personal data held by us. The first copy will be free of charge, but we reserve the right to charge a small fee for additional requests; and</li><li>4.8 Providing your personal data is not obligatory, but not doing so may mean that we cannot commence or continue with your treatment.</li></ol></li></ol>"
-declaration: """
<p style="text-align:start"><span style="font-size:9px">The clinic has informed me about the alternative treatment possibilities. The clinic expects patients to adhere to its recommendations to help prevent problems and ensure good results. If you decide to purchase a course with the clinic it must be used within 12 months of the date of purchase. I understand and agree that if I do not attend a booked treatment session without first giving 72 hours prior notice, I will forfeit that treatment session or I will lose my deposit. This will also apply to patients attending clinic tanned or unable to have treatment.</span><br />\r\n
</p>\r\n
\r\n
<p style="text-align:start"> </p>
"""
-treatmentPlanTAndC: """
<div><span style="font-size:8px"><strong>TERMS & CONDITIONS FOR THE PRIVATE CLINIC</strong></span></div>\r\n
\r\n
<div><span style="font-size:8px">These terms and conditions (“Terms and Conditions”) apply to the supply of services by The Company (as defined below). In the event of any inconsistency between these Terms and Conditions and other literature provided by the Company to the Patient, these terms and conditions shall prevail.</span></div>\r\n
\r\n
<div><span style="font-size:8px"><strong>1. DEFINITIONS AND INTERPRETATIONS</strong></span></div>\r\n
\r\n
<div><span style="font-size:8px">The following words and expressions shall have the meanings respectively set against them:</span></div>\r\n
\r\n
<div><span style="font-size:8px">“The Company” The Private Clinic Ltd, a company incorporated in England & Wales (company number 1987333) with registered office at 98 Harley Street, London, W1G 7HZ and The Private Clinic <a href="http://products.co.uk/">Products.co.uk</a> Limited, a company incorporated in England & Wales (company number 04061284) with registered office at 98 Harley Street, London, W1G 7HZ</span></div>\r\n
\r\n
<div><span style="font-size:8px">“Clinic Manager” The manager of the Hospital at which the appointment for the Procedure or Consultation is made</span></div>\r\n
\r\n
<div><span style="font-size:8px">“Complaint Policy” Means the Company’s policy for dealing with complaints set out at clause 10</span></div>\r\n
\r\n
<div><span style="font-size:8px">“Consultation” A consultation appointment with a Doctor or Surgeon in respect of a Procedure</span></div>\r\n
\r\n
<div><span style="font-size:8px">“Consultation Fee” The fee quoted by the Company in respect of a Consultation</span></div>\r\n
\r\n
<div><span style="font-size:8px">“Consent Form” The consent form signed by the Patient consenting to the relevant Procedure</span></div>\r\n
\r\n
<div><span style="font-size:8px">“Doctor” A general medical practitioner registered with a licence to practice medicine in the United Kingdom by the General Medical Council</span></div>\r\n
\r\n
<div><span style="font-size:8px">“Surgeon” A medical practitioner registered with a licence to practice medicine in the United Kingdom by the General Medical Council and who is a Fellow of the Royal College of Surgeons (or equivalent foreign qualification)</span></div>\r\n
\r\n
<div><span style="font-size:8px">“Fee” The fee charged by the Company for the Procedure </span></div>\r\n
\r\n
<div><span style="font-size:8px">“Hospital” Means the surgery, clinic, hospital or other office at which the Procedure is carried out or where the Patient attends any appointment with a Doctor, Surgeon or other medical professional in relation to the Procedure </span></div>\r\n
\r\n
<div><span style="font-size:8px">“Patient” Any person who has entered or is entering in a contract with the Company</span></div>\r\n
\r\n
<div><span style="font-size:8px">“Patient’s Guide” An information pack made available upon request to the Patient by the Company</span></div>\r\n
\r\n
<div><span style="font-size:8px">“Procedure” A medical procedure or treatment to be arranged or provided by the Company to a Patient</span></div>\r\n
\r\n
<div><span style="font-size:8px">“Products” Any cream or other product purchased from the Company</span></div>\r\n
\r\n
<div><span style="font-size:8px">“Third Party Costs” Any costs or late cancellation fees charged by third parties to the Company including, but not limited, the Hospital and the surgeon anaesthetist.</span></div>\r\n
\r\n
<div><span style="font-size:8px">"Day” Monday to Friday of any week, other than Bank and public holidays in the UK</span></div>\r\n
\r\n
<div><span style="font-size:8px"><strong>2. THE COMPANY</strong><strong>’</strong><strong>S OBLIGATIONS</strong></span></div>\r\n
\r\n
<div><span style="font-size:8px">In providing a Procedure for a Patient, the Company shall:</span></div>\r\n
\r\n
<div><span style="font-size:8px">2.1 Ensure that the Procedure is carried out by an appropriately trained Doctor or Surgeon;</span></div>\r\n
\r\n
<div><span style="font-size:8px">2.2 Satisfy itself that the Doctor or Surgeon is insured with the Medical Defence Union, the Medical Protection Society or another appropriate medical defence or insurance organisation against claims for professional negligence on terms that the Company reasonably considers are normal, given prevailing market conditions at the relevant time;</span></div>\r\n
\r\n
<div><span style="font-size:8px">2.3 Satisfy itself that the Doctor or Surgeon holds the necessary qualifications and registrations required for him/her to practice;</span></div>\r\n
\r\n
<div><span style="font-size:8px">2.4 Provide suitable facilities for the provision of Procedures; and</span></div>\r\n
\r\n
<div><span style="font-size:8px">2.5 Ensure that the Surgeon and/or Doctor are aware of, and agree to, the obligations they have to the Patient under clause 4.</span></div>\r\n
\r\n
<div><span style="font-size:8px"><strong>3. THE PATIENT</strong><strong>’</strong><strong>S OBLIGATIONS</strong></span></div>\r\n
\r\n
<div><span style="font-size:8px">3.1The Patient shall be responsible for reading and ensuring that they understand any information and literature provided prior to consenting to undergo any Procedure and for complying with all pre and post operative instructions concerning the Procedure supplied by the Doctor and/or Surgeon and/or the Company.</span></div>\r\n
\r\n
<div><span style="font-size:8px">3.2 It is the Patient’s responsibility to ask any questions that they may have about the Procedure so as to ensure that they have a full understanding of the Procedure, including possible contraindications and risks.</span></div>\r\n
\r\n
<div><span style="font-size:8px">3.3 It is also the Patient’s responsibility to disclose to or inform the Doctor and/or Surgeon and the Company of any allergies, medical conditions or factors which would put the Patient at risk of harm as a result of the Procedure or any drugs or medicines administered as part of the Procedure.</span></div>\r\n
\r\n
<div><span style="font-size:8px">3.4 The Patient is responsible for complying with all pre and post operative instructions issued to the patient by the Surgeon, Doctor and/or Hospital in advance of the Procedure.</span></div>\r\n
\r\n
<div><span style="font-size:8px">3.5 The Patient is responsible to attend follow up appointments as advised by the Surgeon/Doctor.</span></div>\r\n
\r\n
<div><span style="font-size:8px">3.6 The Patient shall also be responsible for ensuring timely payment for any Procedure received or to be received, in accordance with these Terms and Conditions.</span></div>\r\n
\r\n
<div><span style="font-size:8px"><strong>4. THE HOSPITAL, SURGEON AND DOCTORS</strong><strong>’</strong><strong>S OBLIGATIONS AND RELATIONSHIP WITH THE PATIENT AND THE COMPANY</strong></span></div>\r\n
\r\n
<div><span style="font-size:8px">4.1 The Surgeons and Doctors to whom the Company refers a Patient for a Procedure are independent contractors in private practice and are not employees of the Company. The Surgeons and the Doctors have a direct professional relationship with the Patient, and are professionally and legally responsible for and accountable directly to the patient for all Procedures provided.</span></div>\r\n
\r\n
<div><span style="font-size:8px">4.2 The Surgeons and Doctors are solely responsible for providing the Patient with detailed clinical information about the Procedure, including detailed pre and post-operative instructions; detailed information about the expected outcome and limits of the Procedure, for advising the Patient about all the risks and possible complications associated with the Procedure; deciding whether or not the Patient will benefit from and is suitable for the Procedure; and accepting or rejecting the Patient for a Procedure.</span></div>\r\n
\r\n
<div><span style="font-size:8px">4.3 The Surgeon and/or Doctor is responsible for advising the Patient, and where applicable provide to the Patient, any appropriate care required following a Procedure.</span></div>\r\n
\r\n
<div><span style="font-size:8px">4.4 The Company will not accept any responsibility or liability for any Procedures undertaken. This lies within the scope of the Surgeon and/or Doctor who performed the original Procedure. This does not limit or exclude the Company’s obligations or liabilities to the Patient imposed by law in relation to the services provided by the Company.</span></div>\r\n
\r\n
<div><span style="font-size:8px">4.5 The Hospital (to the extent the Procedure is performed in third party facilities), Surgeon and any other medical and nursing staff of the Hospital involved in the provision of the Procedure are independent parties and are professionally and legally accountable directly to the Patient for the provision of the Procedure. The Company does not accept any liability for the Procedure provided to the Patient by the Hospital (to the extent the Procedure is performed in third party facilities), Surgeon and any anaesthetists and/or other medical and nursing staff involved in the provision of the Procedure. This does not limit or exclude the Company’s liabilities to the Patient imposed by law in relation to the services provided by the Company.</span></div>\r\n
\r\n
<div><span style="font-size:8px"><strong>5. PAYMENT FOR A PROCEDURE</strong></span></div>\r\n
\r\n
<div><span style="font-size:8px">5.1 The Patient shall pay the Consultation Fee at the time an appointment for a Consultation with the Surgeon or Doctor is made.</span></div>\r\n
\r\n
<div><span style="font-size:8px">5.2 A booking for a Procedure will only be confirmed upon payment of minimum deposit of £500 (or £1,000 in respect of any hair transplant Procedures). The balance of the Fee must be paid at least 30 days in advance of the date of the appointment for the Procedure. Failure to pay the balance of the Fee in full by this date may result in forfeiture of the appointment, which is at the Company’s sole discretion. In such event the booking will be deemed to have been cancelled by the Patient and the cancellation charges set out at clause 6.4 shall apply.</span></div>\r\n
\r\n
<div><span style="font-size:8px">5.3 The Company accepts payment by most major credit cards/debit cards. We reserve the right to charge a credit card handling fee. The Company may accept cheque payments, provided that the cheque clears before the Procedure is due to take place. The Company can only accept cash up to the amount of £2,500. Bank transfer details can be provided to pay for larger sums.</span></div>\r\n
\r\n
<div><span style="font-size:8px">5.4 The Company’s policy on refunds, as defined in these Terms and Conditions in Section 6, will apply to all deposits and fees paid.</span></div>\r\n
\r\n
<div><span style="font-size:8px"><strong>6. CANCELLATION/POSTPONEMENT BY A PATIENT</strong></span></div>\r\n
\r\n
<div><span style="font-size:8px">6.1 It is the Patient’s responsibility to make sure the notice of cancellation or postponement has been received by the Company within the correct timeframe. The Company incurs obligations and costs from the time of the original booking and the closer to the date of the Consultation or Procedure, the more difficult it will be for the Company to assign the services reserved exclusively for the Patient to another Patient. It is therefore necessary for the Company to apply the following conditions and refund policies, which will be based upon the date on which we receive the request to cancel or postpone the Consultation or Procedure.</span></div>\r\n
\r\n
<div><span style="font-size:8px">6.2 Notice of cancellation/postponement of any appointment for a Procedure or Consultation must be submitted in writing to the Clinic Manager along with a copy to the Company. </span></div>\r\n
\r\n
<div><span style="font-size:8px">6.3 Consultation Fees are refundable in full provided notice of cancellation or postponement is received at least 72 hours prior to the date of the Consultation. In the event that less than 72 hours notice is provided for cancellation or postponement of the Consultation, the Consultation Fee will not be refundable.</span></div>\r\n
\r\n
<div><span style="font-size:8px">6.4 Should the Patient wish to cancel or postpone an appointment for a Procedure after he/she has paid the deposit and a Procedure booking has been confirmed, the Patient must notify the Company and the following schedule of cancellation/postponement charges will apply:</span></div>\r\n
\r\n
<div> </div>\r\n
\r\n
<div><span style="font-size:8px"><strong>Date of receipt of Cancellation notification</strong></span></div>\r\n
\r\n
<div><span style="font-size:8px"><strong>Medical Reason</strong></span></div>\r\n
\r\n
<div><span style="font-size:8px"><strong>Non-Medical Reason</strong></span></div>\r\n
\r\n
<div><span style="font-size:8px">More than 20 Days prior to Procedure</span></div>\r\n
\r\n
<div><span style="font-size:8px">No charge</span></div>\r\n
\r\n
<div><span style="font-size:8px">No charge</span></div>\r\n
\r\n
<div><span style="font-size:8px">Between 19-10 Days prior to Procedure</span></div>\r\n
\r\n
<div><span style="font-size:8px">No charge</span></div>\r\n
\r\n
<div><span style="font-size:8px">£500</span></div>\r\n
\r\n
<div><span style="font-size:8px">Between 9-4 Days prior to Procedure</span></div>\r\n
\r\n
<div><span style="font-size:8px">No charge</span></div>\r\n
\r\n
<div><span style="font-size:8px">The higher of 10% of the Fee and £1,000</span></div>\r\n
\r\n
<div><span style="font-size:8px">Less than 3 Days prior to Procedure</span></div>\r\n
\r\n
<div><span style="font-size:8px">Third Party Costs</span></div>\r\n
\r\n
<div><span style="font-size:8px">The higher of 20% of the Fee and £1,500</span></div>\r\n
\r\n
<div><span style="font-size:8px"><strong>Date of receipt of Postponement notification</strong></span></div>\r\n
\r\n
<div><span style="font-size:8px"><strong>Medical Reason</strong></span></div>\r\n
\r\n
<div><span style="font-size:8px"><strong>Non-Medical Reason</strong></span></div>\r\n
\r\n
<div><span style="font-size:8px">More than 20 Days prior to Procedure</span></div>\r\n
\r\n
<div><span style="font-size:8px">No charge</span></div>\r\n
\r\n
<div><span style="font-size:8px">No charge</span></div>\r\n
\r\n
<div><span style="font-size:8px">Between 19-10 Days prior to Procedure</span></div>\r\n
\r\n
<div><span style="font-size:8px">No charge</span></div>\r\n
\r\n
<div><span style="font-size:8px">No charge</span></div>\r\n
\r\n
<div><span style="font-size:8px">Between 9-4 Days prior to Procedure</span></div>\r\n
\r\n
<div><span style="font-size:8px">No charge</span></div>\r\n
\r\n
<div><span style="font-size:8px">No charge</span></div>\r\n
\r\n
<div><span style="font-size:8px">Less than 3 Days prior to Procedure</span></div>\r\n
\r\n
<div><span style="font-size:8px">Third Party Costs</span></div>\r\n
\r\n
<div><span style="font-size:8px">£1,000</span></div>\r\n
\r\n
<div><span style="font-size:8px">6.5 <strong>Patients should be aware</strong> that the cancellation or postponement charges also apply if the Company or Surgeon are forced to cancel or postpone the Procedure where a Patient has failed to comply with pre-operative instructions or his/her obligations set out in clause 2 or failed to comply with the requirement to be accompanied at the appointment by a chaperone.</span></div>\r\n
\r\n
<div> </div>\r\n
\r\n
<div><span style="font-size:8px">6.6 If the Patient is required to cancel or postpone a Procedure for medical reasons, the Patient must provide a doctor’s report within 10 days of the Patient’s notice of cancellation or postponement, giving a full explanation as to the reason why the Patient must cancel or postpone the operation. The Fee ultimately payable for the Procedure will be based on the Company’s fee schedule in force on the new (re-booked) date for the Procedure. </span></div>\r\n
\r\n
<div><span style="font-size:8px">6.7 Should the Patient postpone a Procedure and then subsequently cancel the Procedure, the original postponement will be deemed to have been a cancellation. Any charges arising from such cancellation will be calculated in accordance with Section 6.4 above, based on the date on which the Company receives the Patient’s notice of postponement and the original date booked for the Procedure.</span></div>\r\n
\r\n
<div><span style="font-size:8px"><strong>7. CANCELLATION/POSTPONEMENT BY THESURGEON, HOSPITAL OR COMPAMY</strong></span></div>\r\n
\r\n
<div><span style="font-size:8px">7.1 The Company reserves the right to cancel or postpone an appointment for a Patient’s Procedure if, in the opinion of the Doctor or the Surgeon, the Patient unsuitable or is is medically unfit for Procedure or the Procedure the Patient has requested is deemed inappropriate for the Patient and there is no alternative Procedure plan to achieve the same purpose.</span></div>\r\n
\r\n
<div><span style="font-size:8px">7.2 Where the Patient is deemed unfit for reasons outside of the Patient’s control, if the Company or Surgeon consider that a postponement of the Procedure is appropriate, a new date will be offered to the Patient.</span></div>\r\n
\r\n
<div><span style="font-size:8px">7.3 If, in accordance with clauses 7.1 and 7.2, the Doctor, Surgeon and/or Company consider that the Procedure should be cancelled, or if the Doctor, Surgeon and/or Company consider that the Procedure be postponed and the Patient does not wish to accept a new date, all monies paid, including the deposit, will be refunded to the Patient, less any services the Patient may have already received. Such services would include the Doctor’s/Surgeon’s Consultation Fee and the pre-operative nurse’s anaesthetic screen, bloods and any diagnostic test already undertaken.</span></div>\r\n
\r\n
<div><span style="font-size:8px">less the cost of any services provided at that date and any late cancellation fees charged by the Hospital, Surgeon or Anaesthetist to the Company.</span></div>\r\n
\r\n
<div><span style="font-size:8px">7.4If the Doctor, Surgeon or Company cancel the procedure because the Patient is not suitably prepared as instructed in writing or verbally prior to the Procedure and/or if the Patient is deemed unfit for the Procedure due to reasons within the Patient’s control (including without limitation where the Patient arrived for the Procedure under the influence of drugs and/or alcohol, or without a chaperone), the cancellation fees at Clause 6.4 shall apply.</span></div>\r\n
\r\n
<div><span style="font-size:8px">7.5 The Company reserves the right to change the date or venue of the Patient’s Procedure if that becomes necessary for reasons beyond the Company’s control. In such a case, the Company will offer a new date as close to the original date as possible and in any event within 12 month of the original appointment date. If no such alternative date is acceptable to the Patient, the Patient should confirm this to the Company in writing and the Consultation Fee and/or the Fee (less the cost of any services provided to the Patient prior to the cancellation) will be refunded to the Patient.</span></div>\r\n
\r\n
<div><span style="font-size:8px"><strong>8. FURTHER CHARGES</strong></span></div>\r\n
\r\n
<div><span style="font-size:8px">In the event of the Surgeon or Doctor’s deciding, for the Patient’s well-being, to request further investigations (for example, blood tests, pathology, ECG or x-rays) either pre-operatively or later, the costs of such investigations shall be borne by the Patient.</span></div>\r\n
\r\n
<div><span style="font-size:8px"><strong>9. REVISION POLICY</strong></span></div>\r\n
\r\n
<div><span style="font-size:8px">9.1 The Doctors and Surgeons to whom the Company refers Patients for a Procedure strive to provide Patients with the best possible outcome of their Procedure. In rare cases the Patient may consider that the outcome of their Procedure does not meet the expected result agreed between the Surgeon or Doctor and the Patient at the Consultation. In those situations, considerations will be given to the possibility of improving the result through further procedure. Further Procedures carried out post-operatively will only be agreed at no further charge at the discretion of the Company after consulting with the Doctor or Surgeon who performed the original Procedure.</span></div>\r\n
\r\n
<div><span style="font-size:8px">9.2 If the Doctor or Surgeon deems that further surgery is necessary in order to improve the result of the original Procedure which is not, in the opinion of the Doctor or Surgeon, in line with the expected result agreed between the Doctor or the Surgeon and Patient at the time of Consultation, then the Company will provide all surgical and hospital services for revision free of charge to the Patient.</span></div>\r\n
\r\n
<div><span style="font-size:8px">9.3 If however, the Surgeon deems that the results of a Procedure are acceptable within the normal limits of surgery, then a charge will be made for further surgery but such further surgery will only be offered if the Surgeon or Doctor considers it to be beneficial.</span></div>\r\n
\r\n
<div><span style="font-size:8px">9.4<strong> The revision policy is subject to the following provisions:</strong></span></div>\r\n
\r\n
<div><span style="font-size:8px">a) The Patient must have attended the routine follow-up appointments scheduled with the Doctor/Surgeon to ascertain the Patient’s progress following surgery;</span></div>\r\n
\r\n
<div><span style="font-size:8px">b) Furthermore, the Patient must have expressed his/her dissatisfaction with the outcome to the Company within 4 months of the date of the original Procedure;</span></div>\r\n
\r\n
<div><span style="font-size:8px">c) In cases where the results of the Procedure originally provided have, in the opinion of the Surgeon or Doctor, been compromised by lifestyle, illness or the natural ageing process, or by the failure of the Patient to fully adhere to the instructions, recommendations or advice of the Surgeon or Doctor regarding post-operative care and lifestyle, the Company is not obliged to provide revisionary surgery at reduced rates.</span></div>\r\n
\r\n
<div><span style="font-size:8px">d) Only the Surgeon or Doctor who provided the Procedure is responsible for the outcome of the Procedure of the Patient. If the original operating Surgeon or Doctor is not available, it may not be possible to find another Surgeon or Doctor either willing to undertake revisionary surgery free of charge or even to do so at all, in which case the Company reserves the right to review the policy, if any, upon which any additional surgery is provided.</span></div>\r\n
\r\n
<div><span style="font-size:8px"><strong>10. COMPLAINTS</strong></span></div>\r\n
\r\n
<div><span style="font-size:8px">10.1 In the event that the Patient is unhappy dissatisfied with any aspect of the service provided, the Patient should contact the Clinic Manager as soon as possible. If an immediate resolution can be made this will be done and followed up with a written response.</span></div>\r\n
\r\n
<div><span style="font-size:8px">10.2 If immediate resolution cannot be found and the complaint requires investigation, the complaint will be dealt with in line with our ‘Patient Feedback’ Policy.</span></div>\r\n
\r\n
<div><span style="font-size:8px">10.3 Written acknowledgement of the complaint will be provided within 2 working days of receipt, unless a full reply can be provided in 5 working days. The complaint will be dealt with in line with our Complaint Policy.</span></div>\r\n
\r\n
<div><span style="font-size:8px">10.4 During the investigation into your complaint, the matter will be discussed with appropriate individuals who may include the Surgeon or Doctor whom performed your Procedure. This may require you to attend an additional consultation with him/her is as appropriate.</span></div>\r\n
\r\n
<div><span style="font-size:8px">10.5 On completion of the investigation (generally within 20 working days) a full response will be provided by the Clinic Manager. More complex complaints may take longer, and complainants will be kept informed of progress at a minimum of 20 working day intervals.</span></div>\r\n
\r\n
<div><span style="font-size:8px">10.6 If the patient is not satisfied with this initial attempt at stage 1 resolution and wishes to seek a review of stage 1; they should write to the Chief Medical Officer at the Harley Street, London address. This request should be made within 3 months of the final Stage 1 written response, stating the reason why they are not satisfied with the Stage 1 handling of the complaint.or have any objection to being seen by the Surgeon or Doctor involved with your Procedure, another physician or the Company’s medical director will review your complaint.</span></div>\r\n
\r\n
<div><span style="font-size:8px">10.7 The CMO will respond following their investigation within 20 working days to confirm the decisions and actions taken by the Clinic Manager or to offer an alternate resolution.</span></div>\r\n
\r\n
<div><span style="font-size:8px">The purpose of the review or investigations set out at clause 10.3 is to establish an explanation and solution to the problem causing the complaint. Following the investigation, you will be provided with a detailed response within 20 days.</span></div>\r\n
\r\n
<div><span style="font-size:8px">10.8 In the event that the CMO confirms the decision of the Clinic Manager, the patient has the right to take the matter to Independent External Adjudication (Stage 3).</span></div>\r\n
\r\n
<div><span style="font-size:8px">10.9 The patient may request external adjudication through CEDR (for non surgical procedures) or the Independent Sector Complaints Adjudication Service (ISCAS) (for surgical procedures) and this request must be made within 3 months of the final stage 2 decision letter.</span></div>\r\n
\r\n
<div><span style="font-size:8px"><strong>11. CONFIDENTIALITY AND DATA PROTECTION</strong></span></div>\r\n
\r\n
<div><span style="font-size:8px">11.1 The Company will, during the provision of its services, receive personal data relating to you (<strong>“Personal Data”</strong>). The Company will use Personal Data for the purposes of: providing services; keeping our records up to date; efficient management of its practice; and meeting its legal and regulatory requirements. The Company processes data relating to Patients in connection with the Procedure provided to those Patients in accordance with these Terms and Conditions.</span></div>\r\n
\r\n
<div><span style="font-size:8px">11.2 The Company recognises the importance of respecting the personal privacy of all Patients. The personal data, which may be held on paper or on a computer or other media, is subject to certain legal safeguards specified in the Data Protection Act 1998 (the <strong>“</strong><strong>Act</strong><strong>”</strong>) and other regulations.</span></div>\r\n
\r\n
<div><span style="font-size:8px">11.3 To the extent that we are acting as a data processor for you (as defined in the Act), we will only process Personal Data in accordance with your instructions, and we will take appropriate technical and organisational security measures to protect against the unauthorised or unlawful processing, accidental loss of or destruction or damage to such Personal Data.</span></div>\r\n
\r\n
<div><span style="font-size:8px">11.2 The Patient is deemed to consent to the disclosure of sensitive Personal Data by the Company to clinicians and practitioners for the purposes of discussing the Patient’s Procedure.</span></div>\r\n
\r\n
<div><span style="font-size:8px">11.3 The Company may use your data for marketing purposes from time to time. However no Personal Data is shared with third party marketing.</span></div>\r\n
\r\n
<div><span style="font-size:8px">11.4 The Patient acknowledges that the Company is obtaining this consent for themselves in order that they may comply with the provisions of the Act. Other than these disclosure or as required by a court of competent jurisdiction, the Company will not disclose sensitive personal data to third parties.</span></div>\r\n
\r\n
<div><span style="font-size:8px"><strong>12. VARIATION, SEVERABILITY AND WAIVER</strong></span></div>\r\n
\r\n
<div><span style="font-size:8px">12.1 These Terms and Conditions may be varied by us at any time on giving you adequate notice in writing (including by e-mail).</span></div>\r\n
\r\n
<div><span style="font-size:8px">12.2 If and in so far as any part or provision of these Terms is or becomes void or unenforceable, it shall be deemed not to be, or never to have been or formed, a part of the Terms and the remaining provisions shall continue in full force and effect.</span></div>\r\n
\r\n
<div><span style="font-size:8px">12.3 The failure of either party to exercise or enforce any right conferred on that party by these Terms shall not be deemed to be a waiver of any such right or operate to bar the exercise or enforcement thereof at any time or times thereafter.</span></div>\r\n
\r\n
<div><span style="font-size:8px"><strong>13. LAW AND JURISDICTION</strong></span></div>\r\n
\r\n
<div><span style="font-size:8px">13.1These Terms and Conditions shall be governed by and construed in accordance with English Law.</span></div>\r\n
\r\n
<div><span style="font-size:8px">13.2 The Company and the Patient agree to the exclusive jurisdiction of the English Courts.</span></div>\r\n
\r\n
<div><span style="font-size:8px">13.3 If any court or other competent authority determines that any term (or part term) of these Terms and Conditions is unlawful, invalid or unenforceable, the term (or part term) shall, to the extent necessary, be severed from these Terms and Conditions so that the Terms and Conditions may continue to the fullest extent permitted by law.</span></div>\r\n
\r\n
<div><span style="font-size:8px">13.4 No persons other than the Company and the Patient shall have any rights under or in connection with these Terms and Conditions by virtue of the Contracts (Rights of Third Parties) Act 1999.</span></div>
"""
-trafficLight: false
-bookingRequiredFields: false
-doubleBooking: false
-requiredConfirmation: true
-fixedDiscountAmount: true
-requiredQuestionnaires: true
-patientRequiredFields: true
-prospectRequiredFields: false
-enabledPostcode: true
-enabledChronoscan: false
-postcodeApiKey: "ZeFwHWi90kmfmbiiGTyFog20951"
-enabledProspectWebForm: true
-paymentSense: false
-outcomes: Doctrine\ORM\PersistentCollection {#6480 …}
-patientStatuses: Doctrine\ORM\PersistentCollection {#6535 …}
-learnAboutSources: Doctrine\ORM\PersistentCollection {#6551 …}
-promoCode: null
-priceTier: Proxies\__CG__\App\Entity\Clinic\PriceTier\PriceTier {#6633 …}
-addons: Doctrine\ORM\PersistentCollection {#6653 …}
-locations: Doctrine\ORM\PersistentCollection {#6689 …}
-xeroTenantId: null
-appointmentCodes: Doctrine\ORM\PersistentCollection {#6728 …}
-xeroSyncJob: null
-leadCaptureStages: Doctrine\ORM\PersistentCollection {#6782 …}
-reduceStock: true
-patientQuestionnaire: false
-xeroBankAccount: "Business Bank Account"
-memberships: Doctrine\ORM\PersistentCollection {#6843 …}
-isNewClinic: 0
-marketingExpert: true
-clinicSurveyEmailText: "Change the survey email content using this field"
-trial_end_date: null
-sharedPatientDate: 20241015
-filters: Doctrine\ORM\PersistentCollection {#6922 …}
-featureCustomWebsiteAmount: null
-featureAdAmount: null
-featureMessageAmount: null
-address1: "48 Church Street"
-address2: null
-town: "Weybridge"
-state: "Surrey"
-country: "GB"
-postcode: "KT13 8DS"
#createdAt: DateTime @1489595621 {#5049
date: 2017-03-15 16:33:41.0 UTC (+00:00)
}
#updatedAt: DateTime @1753948244 {#5050
date: 2025-07-31 07:50:44.0 UTC (+00:00)
}
…2
} |
| template |
App\Entity\Template {#4427
-id: 130
-categoryId: 2
-parentId: 0
-image: "https://demo.tribital.com/test/video_editor/api/upload/template/130/default-video.mp4"
-title: "71"
-status: 1
-clinic: Proxies\__CG__\App\Entity\Clinic\Clinic {#4590
+__isInitialized__: true
-id: 3
-name: "Beautify Clinic"
-sub_domain: "testclinic"
-organisation_id: 3
-smscredit: 88
#booking_btn_name: "Book Appointment"
#booking_btn_clr: "#ffffff"
#booking_btn_bg_clr: "#0f0f0f"
#inner_color: "#f2f2f2"
#outer_color: "#ffffff"
#background_img: "https://consentz-london.s3.eu-west-2.amazonaws.com/test-server/banners/eb7d8fdfd1706be1ed02aadc1c142fe51746075575.png"
#profile_img: "https://consentz-london.s3.eu-west-2.amazonaws.com/test-server/users/clinicUsers/157ca4027524032c46489bbc40cbcbc31746075488.png"
#meeting_price: "10"
#meeting_price_type: "0"
#show_in_public_profile: false
-patientRefPrefix: "XNT"
-email: "contact@beautify.com"
-verifiedEmail: true
-webSite: "www.consentz.com"
-phone: "01932 481 081"
-contactName: "Michael"
-description: null
-widget_settings: "{"enabled":"1","timeRequiredForBooking":"3600","takePaymentForNewPatients":"1","takePaymentForExistingPatients":"1","type":"Deposit","terms":" <p><br><\/p>","widget_btn_bg_clr":"#000000","widget_btn_clr":"#ffffff","widget_type":"link","widget_btn_text":"Book Appointment"}"
-sms_number: "447446198443"
-sms_status: 0
-timezone: "UTC"
-logo: App\Entity\Media\Media {#6923 …}
-background: null
-templates: Doctrine\ORM\PersistentCollection {#5060 …}
-events: Doctrine\ORM\PersistentCollection {#5062 …}
-appointmentLeads: Doctrine\ORM\PersistentCollection {#5123 …}
-reminderTasks: Doctrine\ORM\PersistentCollection {#5164 …}
-equipments: Doctrine\ORM\PersistentCollection {#5216 …}
-reminders: Doctrine\ORM\PersistentCollection {#5258 …}
-reminderHeader: "A reminder for your next appointment:"
-reminderFooter: "Please contact us (STAGING TEST) from tessting server."
-remindersRecalls: Doctrine\ORM\PersistentCollection {#5300 …}
-reminderRecallText: "It's been a while - why not give us a call?"
-appointments: Doctrine\ORM\PersistentCollection {#5269 …}
-licenses: Doctrine\ORM\PersistentCollection {#5347 …}
-webhookEvents: Doctrine\ORM\PersistentCollection {#5381 …}
-rooms: Doctrine\ORM\PersistentCollection {#5434 …}
-treatments: Doctrine\ORM\PersistentCollection {#5394 …}
-treatmentGroups: Doctrine\ORM\PersistentCollection {#5502 …}
-pricesList: Doctrine\ORM\PersistentCollection {#5637 …}
-products: Doctrine\ORM\PersistentCollection {#5818 …}
-marketings: Doctrine\ORM\PersistentCollection {#5894 …}
-formFiles: Doctrine\ORM\PersistentCollection {#5971 …}
-invoices: Doctrine\ORM\PersistentCollection {#5912 …}
-googleToken: [
"access_token" => "ya29.Gl3mBktiup04hvHQ4gGcBWF4jV0qNVFWcO-rMlx8PcUqde9OZ669vWe3hTsrdROO5zz1rVX9M5ZN6CMPfrBDkzYgFIyiMna57c0aWLDQwsx3B5IH0-jnz_R8J06vHxo"
"expires_in" => 3600
"scope" => "https://www.googleapis.com/auth/userinfo.email https://www.googleapis.com/auth/calendar https://www.googleapis.com/auth/userinfo.profile"
"token_type" => "Bearer"
"id_token" => "eyJhbGciOiJSUzI1NiIsImtpZCI6IjZmNjc4MWJhNzExOTlhNjU4ZTc2MGFhNWFhOTNlNWZjM2RjNzUyYjUiLCJ0eXAiOiJKV1QifQ.eyJpc3MiOiJodHRwczovL2FjY291bnRzLmdvb2dsZS5jb20iLCJhenAiOiIzMjk4NzIxNzkwMTItN3I1dDBub2xmajl2cms1cmkza284NHUyajlhOTg4YTUuYXBwcy5nb29nbGV1c2VyY29udGVudC5jb20iLCJhdWQiOiIzMjk4NzIxNzkwMTItN3I1dDBub2xmajl2cms1cmkza284NHUyajlhOTg4YTUuYXBwcy5nb29nbGV1c2VyY29udGVudC5jb20iLCJzdWIiOiIxMDQzNTQ2OTk4OTczNDgyNTc5OTEiLCJoZCI6ImNvbnNlbnR6LmNvbSIsImVtYWlsIjoiY29udGFjdEBjb25zZW50ei5jb20iLCJlbWFpbF92ZXJpZmllZCI6dHJ1ZSwiYXRfaGFzaCI6Im4xeE8td01xZjUyRktpalc3LVZwd3ciLCJpYXQiOjE1NTQ4OTU1NTgsImV4cCI6MTU1NDg5OTE1OH0.dH_fT5ngiyGSPrKvX0ALoIc_KAP26iFHNQGjG3Z1FK5eWR--pHJuvEq_-gmMjhHhMDH0b8NWKgqdF_H1ISsurXZBoYsf7x1KuZNrl-9NBqxkHU3CRKbHcvPL49GTKfyhQ-YVdgMjRSodrsnavjTLSmFIopcqmIvm5m3iepbUGNsaO00i2l9mdk_2dprzQbV8jfiLAVyRfxWv3rm4VsnBF02fcgTHxYLjgo0xfdvHmqqeF_ythSPkylcOg3oc76sSZ5V6xgkNBLsQSc_Bz_ELgvM99ND0-CWq9ii8rxZ-Ey2hl6qy0KJDVWUt6a0KGakVfrHjYvJ2vUUZ_j_biJb5VQ"
"created" => 1554895558
"refresh_token" => "1/ol8gex8N0Tq1kdJ4BxSnWPOWAKSdumoNm18c8avczzM"
"old_refresh_token" => "1/ol8gex8N0Tq1kdJ4BxSnWPOWAKSdumoNm18c8avczzM"
]
-googleId: "104354699897348257991"
-gocardlessCustomer: App\Entity\Clinic\GocardlessCustomer {#6926 …}
-twilio: App\Entity\Clinic\Twilio {#6929 …}
-smsSettings: Doctrine\ORM\PersistentCollection {#6031 …}
-documentCategory: Doctrine\ORM\PersistentCollection {#6072 …}
-blockerReasons: Doctrine\ORM\PersistentCollection {#6107 …}
-discountReasons: Doctrine\ORM\PersistentCollection {#6156 …}
-topicArn: "arn:aws:sns:eu-west-1:466744329731:Topic-for-clinic-Demo-Clinic-Account-1494831795"
-pmPIN: "1234"
-autoEmailReplyAddress: null
-pmPatientMessage: "Please take a few minutes to look through and update your details, answer any pre treatment questionnaires and learn about the treatments on offer at our clinic"
-pmClinicIntro: "Welcome to Lines and Wrinkles Wonder Clinic Extraordinaire - A multi award winning clinic in the heart of England"
-autoRenewSubscription: null
-subscriptionExpiry: null
-emailReminder: null
-emailNew: null
-smsNew: null
-smsReminder: null
-whenAnsweredHideWhereDidYouHearAboutUs: null
-patients: Doctrine\ORM\PersistentCollection {#6118 …}
-clinicUsers: Doctrine\ORM\PersistentCollection {#6158 …}
-organisation: Proxies\__CG__\App\Entity\Organisation\Organisation {#4256 …}
-waitings: Doctrine\ORM\PersistentCollection {#6212 …}
-leadCaptures: Doctrine\ORM\PersistentCollection {#6119 …}
-questionaires: Doctrine\ORM\PersistentCollection {#6296 …}
-goodsReceiveds: Doctrine\ORM\PersistentCollection {#6375 …}
-calendarStartDay: DateTime @32400 {#5047
date: 1970-01-01 09:00:00.0 UTC (+00:00)
}
-calendarEndDay: DateTime @72000 {#5048
date: 1970-01-01 20:00:00.0 UTC (+00:00)
}
-appointmentDefaultTime: "60"
-appointmentSlotDuration: "30"
-appointmentDefaultView: "Practitioner"
-privateModeCalendar: true
-clinicRepresentative: "Dax Giornandi"
-dataProtectionOfficer: "Dax Giornandi"
-companyRegistrationNumber: null
-emailToWithdraw: "dax@consentz.com"
-periodStoredData: 7
-surveyEmailText: """
Before attending your next appointment, We require you to complete your medical questionnaire 48 hours prior to your appointment. If we do not receive both these documents back 48 hours before your appointment it will be automatically cancelled.\r\n
\r\n
Should you require any assistance, please contact us on 0000000000
"""
-postAptFormEmailText: "This is additional extra text - please do not replybecause there is notone to answer your call"
-exportInProgress: false
-archives: Doctrine\ORM\PersistentCollection {#6442 …}
-vatNumber: "111222333444"
-enabledVat: true
-tempVatRate: null
-onlineBookingSettings: App\Entity\Clinic\OnlineBooking\Settings {#6932 …}
-chronoscanSettings: null
-onlineBookingWidget: App\Entity\Clinic\OnlineBooking\Widget {#6935 …}
-stripeRefreshToken: "rt_QBMAWheQW1CUe4bZrdYRqPH1cvivZAFsYc99Khl2exdMF7Xm"
-stripePublishableKey: "pk_test_516MrEPKtPVHu92Nidxz822TRHYT00qKG8LJsfAi85JaCx4Qx40mCFNFd8x21HHDFbyxmuCWzJh61S0ZaTJ0bX7qM00HS8cYqzv"
-stripeAccountId: "acct_16MrEPKtPVHu92Ni"
-onlineBookingEmailSettings: App\Entity\Clinic\OnlineBooking\EmailSettings {#6939 …}
-allowedPatients: Doctrine\ORM\PersistentCollection {#6390 …}
-sharedAllPatients: true
-checkboxSharedAllPatients: null
-mailChimpConfig: App\Entity\Clinic\MailChimp\MailChimpConfig {#6942 …}
-currency: "£"
-patientInfoToDocumentHeader: false
-tAndC: "<h1>Data Protection Notice</h1><ol><li> Consent<p>1.1 To facilitate your treatment and to evaluate and improve the services we provide, we (as your clinic) wish to collect, hold and process a variety of personal data about you by means of the “Consentz” service, further details of which are set out below. If you consent to us doing so, please click on the “Accept” button below.<p>1.2 This statement provides more information about the types of information we will hold, the types of things we will do with it, who will have access to it and how you can exercise your rights in respect of it.</p></li><li> Details<p>We are your data controller for the purposes of the personal data we will collect. Our details are as follows:</p><p>2.1 Our name, address and registered number (if any):</p><ul><li>[///name///]</li><li>[///address///]</li><li>[///company number///]</li></ul><p>2.2 Our representative (if any):</p><p>[///representative///]</p><p>2.3 Our data protection officer (if any):</p><p>[///data protection officer///]</p></li><li>The processing<p>3.1 Data to be processed:</p><p>The personal data to be processed is as follows:</p><p>Name</p><p>Contact details</p><p>Date of Birth</p><p>Gender</p><p>Act of kin</p><p>Emergency contact</p><p>Contact preferences – email/ SMS/ push notifications</p><p>Method of receiving appointment reminders</p><p>Medical information and records relating to the treatment being undertaken.</p><p>Purpose for which the personal data are intended to be processed:</p><p>The personal data collected from you will be used for the purposes of:</p><ul><li>facilitating, administering, and recording your current, and any future, treatment by us or third party practitioners, including General Practitioners and Consultants;</li><li>to evaluate and improve the services provided by the clinic;</li><li>being provided on an anonymised basis to Consentz to allow it to evaluate and improve its services; and</li><li>providing you with information, from time to time, about the products and service we offer using the contact channels agreed by means of the contact preferences mentioned above.</li><li>In addition, once they are provided, we will also retain (and process) your personal data to the extent necessary to enable us to establish, exercise or defend legal claims.</li></ul><p>3.2 Basis for the processing:</p><p>The processing is being given on the basis of your explicit consent (as given by means of you clicking to “accept” our processing your data on the Consentz service).</p><p>Once collected, we will also retain (and process) your personal data for the purport of establishing, excising or defending claims.</p><p>3.3 Persons with whom we may share you data:</p><p>In general, access to your personal data will be restricted to those who have a need to access it in order to carry out their duties (for example, our medical staff and finance teams).</p><p>We will also share your personal data with the following external third parties in some circumstances:</p><ul><li>medical regulators such as the GMC, and government authorities such as HMRC or the police, if we are required to do so by law or if the regulator or authority requests it and we regard that request as reasonable;</li><li>our insurers, legal advisers or other third parties who need access to it in the context of managing, investigating or defending claims or complaints; and</li><li>Consentz Limited (a company registered in England and Wales under company number 08294329, whose registered office is at 5 Margaret Road, Romford, Essex, RM2 5SH) who provide us with this service by which your personal data are stored and processed.</li></ul><p>3.4 Period for which personal data will be stored:</p><p>[Seven years or such other period as may be stipulated by the clinic.]</p></li><li>Your rights (with effect from 25 May 2018)<p>The law gives you certain rights in respect of the personal data that we hold, which you should be aware of:</p><ol><li>4.1 You have the right to obtain from us, without undue delay, the rectification of any inaccurate personal data concerning you;</li><li>4.2 Taking into account the purposes of the processing, you shall also have the right to have incompleted personal data completed, by means of providing a supplementary statement;</li><li>4.3 You have the right to require us to erase your personal data without undue delay on certain grounds (including where they are no longer necessary for the purpose for which they were collected or where you withdraw your consent and there is no other legal grounds for the processing);</li><li>4.4 You have the right to require us to restrict the processing of your personal data on certain grounds (including where you contest the accuracy of the personal data; the processing is unlawful, but you request a restriction of the processing rather than erasure; or we (as controller) no longer need the data for the purposes of the processing, but you required them to establish, exercise or defend legal claims);</li><li>4.5 You have the right to withdraw your consent at any time (to do so please email us at: [●]). Please note that if you do so, then all personal data (other than that required to be kept to enable us to establish, exercise or defend legal claims) will be immediately deleted;</li><li>4.6 Should you have any complaints or issue with our treatment of your personal data, you may lodge a complaint with the Information Commissioner’s Office (https://ico.org.uk);</li><li>4.7 You have the right to request a copy of any of your personal data held by us. The first copy will be free of charge, but we reserve the right to charge a small fee for additional requests; and</li><li>4.8 Providing your personal data is not obligatory, but not doing so may mean that we cannot commence or continue with your treatment.</li></ol></li></ol>"
-declaration: """
<p style="text-align:start"><span style="font-size:9px">The clinic has informed me about the alternative treatment possibilities. The clinic expects patients to adhere to its recommendations to help prevent problems and ensure good results. If you decide to purchase a course with the clinic it must be used within 12 months of the date of purchase. I understand and agree that if I do not attend a booked treatment session without first giving 72 hours prior notice, I will forfeit that treatment session or I will lose my deposit. This will also apply to patients attending clinic tanned or unable to have treatment.</span><br />\r\n
</p>\r\n
\r\n
<p style="text-align:start"> </p>
"""
-treatmentPlanTAndC: """
<div><span style="font-size:8px"><strong>TERMS & CONDITIONS FOR THE PRIVATE CLINIC</strong></span></div>\r\n
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<div><span style="font-size:8px">These terms and conditions (“Terms and Conditions”) apply to the supply of services by The Company (as defined below). In the event of any inconsistency between these Terms and Conditions and other literature provided by the Company to the Patient, these terms and conditions shall prevail.</span></div>\r\n
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<div><span style="font-size:8px"><strong>1. DEFINITIONS AND INTERPRETATIONS</strong></span></div>\r\n
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<div><span style="font-size:8px">The following words and expressions shall have the meanings respectively set against them:</span></div>\r\n
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<div><span style="font-size:8px">“The Company” The Private Clinic Ltd, a company incorporated in England & Wales (company number 1987333) with registered office at 98 Harley Street, London, W1G 7HZ and The Private Clinic <a href="http://products.co.uk/">Products.co.uk</a> Limited, a company incorporated in England & Wales (company number 04061284) with registered office at 98 Harley Street, London, W1G 7HZ</span></div>\r\n
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<div><span style="font-size:8px">“Clinic Manager” The manager of the Hospital at which the appointment for the Procedure or Consultation is made</span></div>\r\n
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<div><span style="font-size:8px">“Complaint Policy” Means the Company’s policy for dealing with complaints set out at clause 10</span></div>\r\n
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<div><span style="font-size:8px">“Consultation” A consultation appointment with a Doctor or Surgeon in respect of a Procedure</span></div>\r\n
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<div><span style="font-size:8px">“Consultation Fee” The fee quoted by the Company in respect of a Consultation</span></div>\r\n
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<div><span style="font-size:8px">“Consent Form” The consent form signed by the Patient consenting to the relevant Procedure</span></div>\r\n
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<div><span style="font-size:8px">“Doctor” A general medical practitioner registered with a licence to practice medicine in the United Kingdom by the General Medical Council</span></div>\r\n
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<div><span style="font-size:8px">“Surgeon” A medical practitioner registered with a licence to practice medicine in the United Kingdom by the General Medical Council and who is a Fellow of the Royal College of Surgeons (or equivalent foreign qualification)</span></div>\r\n
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<div><span style="font-size:8px">“Fee” The fee charged by the Company for the Procedure </span></div>\r\n
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<div><span style="font-size:8px">“Hospital” Means the surgery, clinic, hospital or other office at which the Procedure is carried out or where the Patient attends any appointment with a Doctor, Surgeon or other medical professional in relation to the Procedure </span></div>\r\n
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<div><span style="font-size:8px">“Patient” Any person who has entered or is entering in a contract with the Company</span></div>\r\n
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<div><span style="font-size:8px">“Patient’s Guide” An information pack made available upon request to the Patient by the Company</span></div>\r\n
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<div><span style="font-size:8px">“Procedure” A medical procedure or treatment to be arranged or provided by the Company to a Patient</span></div>\r\n
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<div><span style="font-size:8px">“Products” Any cream or other product purchased from the Company</span></div>\r\n
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<div><span style="font-size:8px">“Third Party Costs” Any costs or late cancellation fees charged by third parties to the Company including, but not limited, the Hospital and the surgeon anaesthetist.</span></div>\r\n
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<div><span style="font-size:8px">"Day” Monday to Friday of any week, other than Bank and public holidays in the UK</span></div>\r\n
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<div><span style="font-size:8px"><strong>2. THE COMPANY</strong><strong>’</strong><strong>S OBLIGATIONS</strong></span></div>\r\n
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<div><span style="font-size:8px">In providing a Procedure for a Patient, the Company shall:</span></div>\r\n
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<div><span style="font-size:8px">2.1 Ensure that the Procedure is carried out by an appropriately trained Doctor or Surgeon;</span></div>\r\n
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<div><span style="font-size:8px">2.2 Satisfy itself that the Doctor or Surgeon is insured with the Medical Defence Union, the Medical Protection Society or another appropriate medical defence or insurance organisation against claims for professional negligence on terms that the Company reasonably considers are normal, given prevailing market conditions at the relevant time;</span></div>\r\n
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<div><span style="font-size:8px">2.3 Satisfy itself that the Doctor or Surgeon holds the necessary qualifications and registrations required for him/her to practice;</span></div>\r\n
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<div><span style="font-size:8px">2.4 Provide suitable facilities for the provision of Procedures; and</span></div>\r\n
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<div><span style="font-size:8px">2.5 Ensure that the Surgeon and/or Doctor are aware of, and agree to, the obligations they have to the Patient under clause 4.</span></div>\r\n
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<div><span style="font-size:8px"><strong>3. THE PATIENT</strong><strong>’</strong><strong>S OBLIGATIONS</strong></span></div>\r\n
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<div><span style="font-size:8px">3.1The Patient shall be responsible for reading and ensuring that they understand any information and literature provided prior to consenting to undergo any Procedure and for complying with all pre and post operative instructions concerning the Procedure supplied by the Doctor and/or Surgeon and/or the Company.</span></div>\r\n
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<div><span style="font-size:8px">3.2 It is the Patient’s responsibility to ask any questions that they may have about the Procedure so as to ensure that they have a full understanding of the Procedure, including possible contraindications and risks.</span></div>\r\n
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<div><span style="font-size:8px">3.3 It is also the Patient’s responsibility to disclose to or inform the Doctor and/or Surgeon and the Company of any allergies, medical conditions or factors which would put the Patient at risk of harm as a result of the Procedure or any drugs or medicines administered as part of the Procedure.</span></div>\r\n
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<div><span style="font-size:8px">3.4 The Patient is responsible for complying with all pre and post operative instructions issued to the patient by the Surgeon, Doctor and/or Hospital in advance of the Procedure.</span></div>\r\n
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<div><span style="font-size:8px">3.5 The Patient is responsible to attend follow up appointments as advised by the Surgeon/Doctor.</span></div>\r\n
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<div><span style="font-size:8px">3.6 The Patient shall also be responsible for ensuring timely payment for any Procedure received or to be received, in accordance with these Terms and Conditions.</span></div>\r\n
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<div><span style="font-size:8px"><strong>4. THE HOSPITAL, SURGEON AND DOCTORS</strong><strong>’</strong><strong>S OBLIGATIONS AND RELATIONSHIP WITH THE PATIENT AND THE COMPANY</strong></span></div>\r\n
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<div><span style="font-size:8px">4.1 The Surgeons and Doctors to whom the Company refers a Patient for a Procedure are independent contractors in private practice and are not employees of the Company. The Surgeons and the Doctors have a direct professional relationship with the Patient, and are professionally and legally responsible for and accountable directly to the patient for all Procedures provided.</span></div>\r\n
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<div><span style="font-size:8px">4.2 The Surgeons and Doctors are solely responsible for providing the Patient with detailed clinical information about the Procedure, including detailed pre and post-operative instructions; detailed information about the expected outcome and limits of the Procedure, for advising the Patient about all the risks and possible complications associated with the Procedure; deciding whether or not the Patient will benefit from and is suitable for the Procedure; and accepting or rejecting the Patient for a Procedure.</span></div>\r\n
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<div><span style="font-size:8px">4.3 The Surgeon and/or Doctor is responsible for advising the Patient, and where applicable provide to the Patient, any appropriate care required following a Procedure.</span></div>\r\n
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<div><span style="font-size:8px">4.4 The Company will not accept any responsibility or liability for any Procedures undertaken. This lies within the scope of the Surgeon and/or Doctor who performed the original Procedure. This does not limit or exclude the Company’s obligations or liabilities to the Patient imposed by law in relation to the services provided by the Company.</span></div>\r\n
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<div><span style="font-size:8px">4.5 The Hospital (to the extent the Procedure is performed in third party facilities), Surgeon and any other medical and nursing staff of the Hospital involved in the provision of the Procedure are independent parties and are professionally and legally accountable directly to the Patient for the provision of the Procedure. The Company does not accept any liability for the Procedure provided to the Patient by the Hospital (to the extent the Procedure is performed in third party facilities), Surgeon and any anaesthetists and/or other medical and nursing staff involved in the provision of the Procedure. This does not limit or exclude the Company’s liabilities to the Patient imposed by law in relation to the services provided by the Company.</span></div>\r\n
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<div><span style="font-size:8px"><strong>5. PAYMENT FOR A PROCEDURE</strong></span></div>\r\n
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<div><span style="font-size:8px">5.1 The Patient shall pay the Consultation Fee at the time an appointment for a Consultation with the Surgeon or Doctor is made.</span></div>\r\n
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<div><span style="font-size:8px">5.2 A booking for a Procedure will only be confirmed upon payment of minimum deposit of £500 (or £1,000 in respect of any hair transplant Procedures). The balance of the Fee must be paid at least 30 days in advance of the date of the appointment for the Procedure. Failure to pay the balance of the Fee in full by this date may result in forfeiture of the appointment, which is at the Company’s sole discretion. In such event the booking will be deemed to have been cancelled by the Patient and the cancellation charges set out at clause 6.4 shall apply.</span></div>\r\n
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<div><span style="font-size:8px">5.3 The Company accepts payment by most major credit cards/debit cards. We reserve the right to charge a credit card handling fee. The Company may accept cheque payments, provided that the cheque clears before the Procedure is due to take place. The Company can only accept cash up to the amount of £2,500. Bank transfer details can be provided to pay for larger sums.</span></div>\r\n
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<div><span style="font-size:8px">5.4 The Company’s policy on refunds, as defined in these Terms and Conditions in Section 6, will apply to all deposits and fees paid.</span></div>\r\n
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<div><span style="font-size:8px"><strong>6. CANCELLATION/POSTPONEMENT BY A PATIENT</strong></span></div>\r\n
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<div><span style="font-size:8px">6.1 It is the Patient’s responsibility to make sure the notice of cancellation or postponement has been received by the Company within the correct timeframe. The Company incurs obligations and costs from the time of the original booking and the closer to the date of the Consultation or Procedure, the more difficult it will be for the Company to assign the services reserved exclusively for the Patient to another Patient. It is therefore necessary for the Company to apply the following conditions and refund policies, which will be based upon the date on which we receive the request to cancel or postpone the Consultation or Procedure.</span></div>\r\n
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<div><span style="font-size:8px">6.2 Notice of cancellation/postponement of any appointment for a Procedure or Consultation must be submitted in writing to the Clinic Manager along with a copy to the Company. </span></div>\r\n
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<div><span style="font-size:8px">6.3 Consultation Fees are refundable in full provided notice of cancellation or postponement is received at least 72 hours prior to the date of the Consultation. In the event that less than 72 hours notice is provided for cancellation or postponement of the Consultation, the Consultation Fee will not be refundable.</span></div>\r\n
\r\n
<div><span style="font-size:8px">6.4 Should the Patient wish to cancel or postpone an appointment for a Procedure after he/she has paid the deposit and a Procedure booking has been confirmed, the Patient must notify the Company and the following schedule of cancellation/postponement charges will apply:</span></div>\r\n
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<div> </div>\r\n
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<div><span style="font-size:8px"><strong>Date of receipt of Cancellation notification</strong></span></div>\r\n
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<div><span style="font-size:8px"><strong>Medical Reason</strong></span></div>\r\n
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<div><span style="font-size:8px"><strong>Non-Medical Reason</strong></span></div>\r\n
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<div><span style="font-size:8px">More than 20 Days prior to Procedure</span></div>\r\n
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<div><span style="font-size:8px">No charge</span></div>\r\n
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<div><span style="font-size:8px">No charge</span></div>\r\n
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<div><span style="font-size:8px">Between 19-10 Days prior to Procedure</span></div>\r\n
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<div><span style="font-size:8px">No charge</span></div>\r\n
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<div><span style="font-size:8px">£500</span></div>\r\n
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<div><span style="font-size:8px">Between 9-4 Days prior to Procedure</span></div>\r\n
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<div><span style="font-size:8px">No charge</span></div>\r\n
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<div><span style="font-size:8px">The higher of 10% of the Fee and £1,000</span></div>\r\n
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<div><span style="font-size:8px">Less than 3 Days prior to Procedure</span></div>\r\n
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<div><span style="font-size:8px">Third Party Costs</span></div>\r\n
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<div><span style="font-size:8px">The higher of 20% of the Fee and £1,500</span></div>\r\n
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<div><span style="font-size:8px"><strong>Date of receipt of Postponement notification</strong></span></div>\r\n
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<div><span style="font-size:8px"><strong>Medical Reason</strong></span></div>\r\n
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<div><span style="font-size:8px"><strong>Non-Medical Reason</strong></span></div>\r\n
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<div><span style="font-size:8px">More than 20 Days prior to Procedure</span></div>\r\n
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<div><span style="font-size:8px">No charge</span></div>\r\n
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<div><span style="font-size:8px">No charge</span></div>\r\n
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<div><span style="font-size:8px">Between 19-10 Days prior to Procedure</span></div>\r\n
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<div><span style="font-size:8px">No charge</span></div>\r\n
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<div><span style="font-size:8px">No charge</span></div>\r\n
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<div><span style="font-size:8px">Between 9-4 Days prior to Procedure</span></div>\r\n
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<div><span style="font-size:8px">No charge</span></div>\r\n
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<div><span style="font-size:8px">No charge</span></div>\r\n
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<div><span style="font-size:8px">Less than 3 Days prior to Procedure</span></div>\r\n
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<div><span style="font-size:8px">Third Party Costs</span></div>\r\n
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<div><span style="font-size:8px">£1,000</span></div>\r\n
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<div><span style="font-size:8px">6.5 <strong>Patients should be aware</strong> that the cancellation or postponement charges also apply if the Company or Surgeon are forced to cancel or postpone the Procedure where a Patient has failed to comply with pre-operative instructions or his/her obligations set out in clause 2 or failed to comply with the requirement to be accompanied at the appointment by a chaperone.</span></div>\r\n
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<div> </div>\r\n
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<div><span style="font-size:8px">6.6 If the Patient is required to cancel or postpone a Procedure for medical reasons, the Patient must provide a doctor’s report within 10 days of the Patient’s notice of cancellation or postponement, giving a full explanation as to the reason why the Patient must cancel or postpone the operation. The Fee ultimately payable for the Procedure will be based on the Company’s fee schedule in force on the new (re-booked) date for the Procedure. </span></div>\r\n
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<div><span style="font-size:8px">6.7 Should the Patient postpone a Procedure and then subsequently cancel the Procedure, the original postponement will be deemed to have been a cancellation. Any charges arising from such cancellation will be calculated in accordance with Section 6.4 above, based on the date on which the Company receives the Patient’s notice of postponement and the original date booked for the Procedure.</span></div>\r\n
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<div><span style="font-size:8px"><strong>7. CANCELLATION/POSTPONEMENT BY THESURGEON, HOSPITAL OR COMPAMY</strong></span></div>\r\n
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<div><span style="font-size:8px">7.1 The Company reserves the right to cancel or postpone an appointment for a Patient’s Procedure if, in the opinion of the Doctor or the Surgeon, the Patient unsuitable or is is medically unfit for Procedure or the Procedure the Patient has requested is deemed inappropriate for the Patient and there is no alternative Procedure plan to achieve the same purpose.</span></div>\r\n
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<div><span style="font-size:8px">7.2 Where the Patient is deemed unfit for reasons outside of the Patient’s control, if the Company or Surgeon consider that a postponement of the Procedure is appropriate, a new date will be offered to the Patient.</span></div>\r\n
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<div><span style="font-size:8px">7.3 If, in accordance with clauses 7.1 and 7.2, the Doctor, Surgeon and/or Company consider that the Procedure should be cancelled, or if the Doctor, Surgeon and/or Company consider that the Procedure be postponed and the Patient does not wish to accept a new date, all monies paid, including the deposit, will be refunded to the Patient, less any services the Patient may have already received. Such services would include the Doctor’s/Surgeon’s Consultation Fee and the pre-operative nurse’s anaesthetic screen, bloods and any diagnostic test already undertaken.</span></div>\r\n
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<div><span style="font-size:8px">less the cost of any services provided at that date and any late cancellation fees charged by the Hospital, Surgeon or Anaesthetist to the Company.</span></div>\r\n
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<div><span style="font-size:8px">7.4If the Doctor, Surgeon or Company cancel the procedure because the Patient is not suitably prepared as instructed in writing or verbally prior to the Procedure and/or if the Patient is deemed unfit for the Procedure due to reasons within the Patient’s control (including without limitation where the Patient arrived for the Procedure under the influence of drugs and/or alcohol, or without a chaperone), the cancellation fees at Clause 6.4 shall apply.</span></div>\r\n
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<div><span style="font-size:8px">7.5 The Company reserves the right to change the date or venue of the Patient’s Procedure if that becomes necessary for reasons beyond the Company’s control. In such a case, the Company will offer a new date as close to the original date as possible and in any event within 12 month of the original appointment date. If no such alternative date is acceptable to the Patient, the Patient should confirm this to the Company in writing and the Consultation Fee and/or the Fee (less the cost of any services provided to the Patient prior to the cancellation) will be refunded to the Patient.</span></div>\r\n
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<div><span style="font-size:8px"><strong>8. FURTHER CHARGES</strong></span></div>\r\n
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<div><span style="font-size:8px">In the event of the Surgeon or Doctor’s deciding, for the Patient’s well-being, to request further investigations (for example, blood tests, pathology, ECG or x-rays) either pre-operatively or later, the costs of such investigations shall be borne by the Patient.</span></div>\r\n
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<div><span style="font-size:8px"><strong>9. REVISION POLICY</strong></span></div>\r\n
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<div><span style="font-size:8px">9.1 The Doctors and Surgeons to whom the Company refers Patients for a Procedure strive to provide Patients with the best possible outcome of their Procedure. In rare cases the Patient may consider that the outcome of their Procedure does not meet the expected result agreed between the Surgeon or Doctor and the Patient at the Consultation. In those situations, considerations will be given to the possibility of improving the result through further procedure. Further Procedures carried out post-operatively will only be agreed at no further charge at the discretion of the Company after consulting with the Doctor or Surgeon who performed the original Procedure.</span></div>\r\n
\r\n
<div><span style="font-size:8px">9.2 If the Doctor or Surgeon deems that further surgery is necessary in order to improve the result of the original Procedure which is not, in the opinion of the Doctor or Surgeon, in line with the expected result agreed between the Doctor or the Surgeon and Patient at the time of Consultation, then the Company will provide all surgical and hospital services for revision free of charge to the Patient.</span></div>\r\n
\r\n
<div><span style="font-size:8px">9.3 If however, the Surgeon deems that the results of a Procedure are acceptable within the normal limits of surgery, then a charge will be made for further surgery but such further surgery will only be offered if the Surgeon or Doctor considers it to be beneficial.</span></div>\r\n
\r\n
<div><span style="font-size:8px">9.4<strong> The revision policy is subject to the following provisions:</strong></span></div>\r\n
\r\n
<div><span style="font-size:8px">a) The Patient must have attended the routine follow-up appointments scheduled with the Doctor/Surgeon to ascertain the Patient’s progress following surgery;</span></div>\r\n
\r\n
<div><span style="font-size:8px">b) Furthermore, the Patient must have expressed his/her dissatisfaction with the outcome to the Company within 4 months of the date of the original Procedure;</span></div>\r\n
\r\n
<div><span style="font-size:8px">c) In cases where the results of the Procedure originally provided have, in the opinion of the Surgeon or Doctor, been compromised by lifestyle, illness or the natural ageing process, or by the failure of the Patient to fully adhere to the instructions, recommendations or advice of the Surgeon or Doctor regarding post-operative care and lifestyle, the Company is not obliged to provide revisionary surgery at reduced rates.</span></div>\r\n
\r\n
<div><span style="font-size:8px">d) Only the Surgeon or Doctor who provided the Procedure is responsible for the outcome of the Procedure of the Patient. If the original operating Surgeon or Doctor is not available, it may not be possible to find another Surgeon or Doctor either willing to undertake revisionary surgery free of charge or even to do so at all, in which case the Company reserves the right to review the policy, if any, upon which any additional surgery is provided.</span></div>\r\n
\r\n
<div><span style="font-size:8px"><strong>10. COMPLAINTS</strong></span></div>\r\n
\r\n
<div><span style="font-size:8px">10.1 In the event that the Patient is unhappy dissatisfied with any aspect of the service provided, the Patient should contact the Clinic Manager as soon as possible. If an immediate resolution can be made this will be done and followed up with a written response.</span></div>\r\n
\r\n
<div><span style="font-size:8px">10.2 If immediate resolution cannot be found and the complaint requires investigation, the complaint will be dealt with in line with our ‘Patient Feedback’ Policy.</span></div>\r\n
\r\n
<div><span style="font-size:8px">10.3 Written acknowledgement of the complaint will be provided within 2 working days of receipt, unless a full reply can be provided in 5 working days. The complaint will be dealt with in line with our Complaint Policy.</span></div>\r\n
\r\n
<div><span style="font-size:8px">10.4 During the investigation into your complaint, the matter will be discussed with appropriate individuals who may include the Surgeon or Doctor whom performed your Procedure. This may require you to attend an additional consultation with him/her is as appropriate.</span></div>\r\n
\r\n
<div><span style="font-size:8px">10.5 On completion of the investigation (generally within 20 working days) a full response will be provided by the Clinic Manager. More complex complaints may take longer, and complainants will be kept informed of progress at a minimum of 20 working day intervals.</span></div>\r\n
\r\n
<div><span style="font-size:8px">10.6 If the patient is not satisfied with this initial attempt at stage 1 resolution and wishes to seek a review of stage 1; they should write to the Chief Medical Officer at the Harley Street, London address. This request should be made within 3 months of the final Stage 1 written response, stating the reason why they are not satisfied with the Stage 1 handling of the complaint.or have any objection to being seen by the Surgeon or Doctor involved with your Procedure, another physician or the Company’s medical director will review your complaint.</span></div>\r\n
\r\n
<div><span style="font-size:8px">10.7 The CMO will respond following their investigation within 20 working days to confirm the decisions and actions taken by the Clinic Manager or to offer an alternate resolution.</span></div>\r\n
\r\n
<div><span style="font-size:8px">The purpose of the review or investigations set out at clause 10.3 is to establish an explanation and solution to the problem causing the complaint. Following the investigation, you will be provided with a detailed response within 20 days.</span></div>\r\n
\r\n
<div><span style="font-size:8px">10.8 In the event that the CMO confirms the decision of the Clinic Manager, the patient has the right to take the matter to Independent External Adjudication (Stage 3).</span></div>\r\n
\r\n
<div><span style="font-size:8px">10.9 The patient may request external adjudication through CEDR (for non surgical procedures) or the Independent Sector Complaints Adjudication Service (ISCAS) (for surgical procedures) and this request must be made within 3 months of the final stage 2 decision letter.</span></div>\r\n
\r\n
<div><span style="font-size:8px"><strong>11. CONFIDENTIALITY AND DATA PROTECTION</strong></span></div>\r\n
\r\n
<div><span style="font-size:8px">11.1 The Company will, during the provision of its services, receive personal data relating to you (<strong>“Personal Data”</strong>). The Company will use Personal Data for the purposes of: providing services; keeping our records up to date; efficient management of its practice; and meeting its legal and regulatory requirements. The Company processes data relating to Patients in connection with the Procedure provided to those Patients in accordance with these Terms and Conditions.</span></div>\r\n
\r\n
<div><span style="font-size:8px">11.2 The Company recognises the importance of respecting the personal privacy of all Patients. The personal data, which may be held on paper or on a computer or other media, is subject to certain legal safeguards specified in the Data Protection Act 1998 (the <strong>“</strong><strong>Act</strong><strong>”</strong>) and other regulations.</span></div>\r\n
\r\n
<div><span style="font-size:8px">11.3 To the extent that we are acting as a data processor for you (as defined in the Act), we will only process Personal Data in accordance with your instructions, and we will take appropriate technical and organisational security measures to protect against the unauthorised or unlawful processing, accidental loss of or destruction or damage to such Personal Data.</span></div>\r\n
\r\n
<div><span style="font-size:8px">11.2 The Patient is deemed to consent to the disclosure of sensitive Personal Data by the Company to clinicians and practitioners for the purposes of discussing the Patient’s Procedure.</span></div>\r\n
\r\n
<div><span style="font-size:8px">11.3 The Company may use your data for marketing purposes from time to time. However no Personal Data is shared with third party marketing.</span></div>\r\n
\r\n
<div><span style="font-size:8px">11.4 The Patient acknowledges that the Company is obtaining this consent for themselves in order that they may comply with the provisions of the Act. Other than these disclosure or as required by a court of competent jurisdiction, the Company will not disclose sensitive personal data to third parties.</span></div>\r\n
\r\n
<div><span style="font-size:8px"><strong>12. VARIATION, SEVERABILITY AND WAIVER</strong></span></div>\r\n
\r\n
<div><span style="font-size:8px">12.1 These Terms and Conditions may be varied by us at any time on giving you adequate notice in writing (including by e-mail).</span></div>\r\n
\r\n
<div><span style="font-size:8px">12.2 If and in so far as any part or provision of these Terms is or becomes void or unenforceable, it shall be deemed not to be, or never to have been or formed, a part of the Terms and the remaining provisions shall continue in full force and effect.</span></div>\r\n
\r\n
<div><span style="font-size:8px">12.3 The failure of either party to exercise or enforce any right conferred on that party by these Terms shall not be deemed to be a waiver of any such right or operate to bar the exercise or enforcement thereof at any time or times thereafter.</span></div>\r\n
\r\n
<div><span style="font-size:8px"><strong>13. LAW AND JURISDICTION</strong></span></div>\r\n
\r\n
<div><span style="font-size:8px">13.1These Terms and Conditions shall be governed by and construed in accordance with English Law.</span></div>\r\n
\r\n
<div><span style="font-size:8px">13.2 The Company and the Patient agree to the exclusive jurisdiction of the English Courts.</span></div>\r\n
\r\n
<div><span style="font-size:8px">13.3 If any court or other competent authority determines that any term (or part term) of these Terms and Conditions is unlawful, invalid or unenforceable, the term (or part term) shall, to the extent necessary, be severed from these Terms and Conditions so that the Terms and Conditions may continue to the fullest extent permitted by law.</span></div>\r\n
\r\n
<div><span style="font-size:8px">13.4 No persons other than the Company and the Patient shall have any rights under or in connection with these Terms and Conditions by virtue of the Contracts (Rights of Third Parties) Act 1999.</span></div>
"""
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-priceTier: Proxies\__CG__\App\Entity\Clinic\PriceTier\PriceTier {#6633 …}
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#createdAt: DateTime @1489595621 {#5049
date: 2017-03-15 16:33:41.0 UTC (+00:00)
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#updatedAt: DateTime @1753948244 {#5050
date: 2025-07-31 07:50:44.0 UTC (+00:00)
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